Manager of Operational Excellence provides analysis, recommendations, requirements, and training for process improvements in the areas of process excellence, efficiencies, and procedural documentation in conjunction with cross-functional stakeholders and subject matter experts to achieve strategic initiatives and create an exceptional customer experience.
Job Description:
Job Description
We’re searching for a highly qualified project manager to help us maintain our position as an innovative Technology leader. The ideal candidate will have production experience and strong skills in developing and overseeing multiple work plans. The project manager will also prepare and present updates regularly to relevant management channels, ensuring that our goal of innovation is achieved. They work with the Technology groups, and Business stakeholders to ensure completion of projects measured by specific milestones, on a schedule established by the program or project release team. They are responsible for holding specific meetings and facilitating follow-upon all issues, milestones, and status updates to ensure initiatives are completed on schedule.
Specific Duties and Responsibilities
· Lead projects from requirements definition through deployment, identifying schedules, scopes, budget estimations, and implementation plans, including risk mitigation
· Determine appropriate milestones and time tocomplete on all stages of a program or project release
· Maintain project schedules by organizing and participating in meetings for collaboration with all stakeholders or team members
· Give consistent, clear, and unbiased assessment of project status and movement of milestones to Executive Key Stakeholder
· Give clear direction and instructions to both team members and stakeholders with regards to the milestones required on each project to enable them to carry out their duties effectively
· Track and facilitate issue resolution within a project or general IT departments
· Coordinate internal and external resources to ensure that projects adhere to scope, schedule, and budget
Requirements/Competencies
· Understand fundamentals of iterative development, software development processes and procedures
· Ability to adapt to priority and project changes, maintaining deliverables
· Excellent time management and organizational skills
· Exhibit good communication skills to collaborate with systems testing team, and operations stakeholders and team members
· Be highly focused to maintain objectives and goals of the initiative
· Apply good crisis management skills to handle multiple tasks or competing deliverables from leadership
· Excellent attention to detail and analytic skills required
· Ability to self-manage and motivate and meet assigned deadlines
· Superior customer service skills with the ability to communicate real time updates in a professional manner by way of verbal or written updates
· Working knowledge and familiarity with end-to-end US mortgage processes
Required Skills And Qualifications
· Four or more years of project management experience
· Strong attention to deadlines and budgetary guidelines
· Proven success working with all levels of management
· Strong written and verbal communication skills
· Excellent presentation skills
· Professional certification such as PMP or PRINCE2 is preferred
Communication Skills
Excellent English communication skills