Company Mission
Orion Lending is a Nationwide Mortgage Banker, founded by proven industry leaders, who bring a legacy of success and ambition to the Mortgage Banking industry. At the core of our business philosophy is a commitment to extraordinary service, honesty, and clear communication. Our team is comprised of highly seasoned professionals who share Orion Lending's objective to revolutionize our partners' expectations. At Orion Lending, we combine innovative technology, a wide array of products and competitive pricing, to assist our network of originators grow and develop their referral business and clientele.
Position Summary
As a member of the Broker Support team, you will support our proprietary Portal (STAR) and all customer service requests escalated through our ticketing system, phone lines, and live chat. The number one goal of this role is to enable customer success.
Reporting to the VP of Strategy, you'll continuously grow and develop skills, driving our standards of quality through performance and customer service, and resolving issues as they arise. In addition, you'll build or maintain your expertise in mortgage transactions, Orion Lending’s products, services, and technology.
Specific Duties and Responsibilities
Preferred Qualifications and Experience
Physical and Work Conditions
Standard office environment, equipment, and tasks, including work at a computer terminal. This position requires partial sitting and walking throughout the day. Employees must be open to working overtime to complete assigned tasks.
Job Description Acknowledgement
I have read and reviewed this job description, and I understand all essential job functions, duties, and responsibilities and can perform the functions outlined. I understand that my job may change on a temporary basis according to the needs of business.
Company Mission
Orion Lending is a Nationwide Mortgage Banker, founded by proven industry leaders, who bring a legacy
of success and ambition to the Mortgage Banking industry. At the core of our business philosophy is a
commitment to extraordinary service, honesty, and clear communication. Our team is comprised of
highly seasoned professionals who share Orion Lending's objective to revolutionize our partners'
expectations. At Orion Lending, we combine innovative technology, a wide array of products and
competitive pricing, to assist our network of originators grow and develop their referral business and
clientele.
Position Summary
The HR Onboarding Specialist is responsible for executing and optimizing core HR operational processes,
with a strong focus on onboarding, systems administration, and cross-functional coordination. This role
plays a critical part in ensuring a seamless and compliant new hire experience, particularly within Sales
space—while maintaining accuracy and efficiency across HR systems and processes.
Specific Duties and Responsibilities
• Works independently with minimal guidance
• Continuously maintain and manage employee records, ensuring all data is accurately entered
and all employee related documents are uploaded and stored digitally in Paycom.
• Frequently prepare HR reports requested by other departments, managers, or as needed by the
business.
• Manages the full cycle of onboarding experience – with a focus on Sales, works closely with
management throughout the onboarding process and collaborates with other departments to
provide upcoming new hires with positive onboarding experience. Including but not limited to,
ensuring background checks are completed timely, verifying acceptable I9 documents,
completing HR checklists, assigning required learning courses, and communicating with the new
hire directly.
• Manages the full cycle of offboarding experience – with a focus on Sales, works closely with
management to ensure that Human Resources and the employees have all the information
needed to process separation. Including but not limited to, ensuring employees receive an exit
interview, separation paperwork which includes last check and PTO. Equipment returns health
benefits and works closely with IT to terminate access.
• Manage and maintain general HR questions and inquiries received in the HR or Payroll email
inboxes.
• Assist with timecard administration, with HR notifications, documentation, and other
administrative duties as it relates to Benefits, Open Enrollment, and Qualifying Life Events.
• Leads or Co-leads small to mid – level HR Projects
• Assist in conducting HR onboarding and benefits orientation for new hires
• Other HR related duties as assigned.
Preferred Qualifications and Experience
• High School Diploma
• 2–4 years relevant work experience in Human Resources
• Experience in high-volume environments (Sales preferred)
• HRIS experience (Paylocity preferred)
• Strong organizational and communication skills
• Basic knowledge of employment law and state laws
• Microsoft Office proficient (MS Word, Excel, Outlook)
• Detailed oriented, time management, and critical thinking
Physical and Work Conditions
Standard office environment, equipment, and tasks, including work at a computer terminal. This
position requires partial sitting and walking throughout the day. Employees must be open to working
overtime to complete assigned tasks.